Welcome to VIP.
Choose the quick path for essentials, complete VIP for certification, or use the help centre whenever something goes wrong.
Your VIP status
Complete the six VIP modules to unlock certification.
The essentials before and just after move-in
This is designed for tenants who do not want a long course. Complete the essentials and come back to the library later if needed.
Complete Entry Condition Report
Return within 7 days with notes and photos.
Set up PropertyMe
Access rent, maintenance, receipts and PM messages.
Understand rent payments
Rent is paid in advance; first two weeks are not held like bond.
Know emergency vs routine maintenance
Life-threatening emergencies still require 000.
Complete VIP to become a Vanilla Certified Tenant
The six modules below count towards certification. The troubleshooting library is optional and remains available anytime.
1. Getting Started
0/4Move-in, PropertyMe, utilities, keys and entry reports.
2. Maintenance Essentials
0/3Routine vs emergency, photos, portal requests and after-hours rules.
3. Rent & Payments
0/3Rent in advance, MePay, arrears and early communication.
4. Routine Inspections
0/2Internal and external preparation for routine inspections.
5. Property Care
0/2Mould, aircon filters, leaks, lawns, pools, pets and general care.
6. Moving Out
0/2Notice, cleaning, keys, exit report and bond refund.
Maintenance: I understand routine vs emergency repairs
Including when to call 000 and when to use PropertyMe.
Maintenance: I know what information to provide
Clear description, photos and relevant details.
Maintenance: I know where to lodge requests
Use the PropertyMe tenant portal where possible.
Rent: I understand rent in advance
The first two weeks are for the first two weeks of tenancy.
Rent: I know how to use MePay / PropertyMe
Payments, receipts and due dates.
Rent: I understand late payment follow-up
Late rent can result in reminders, calls and breach notices.
Inspections: I understand the internal checklist
Clean, accessible rooms, kitchen, bathroom, floors, windows and screens.
Inspections: I understand the external checklist
Lawns, gardens, vehicles, pool areas and access.
Property Care: I understand mould prevention
Ventilation, sunlight, drying and moisture control.
Property Care: I understand aircon and general care
Filters, leaks, termites, lawns, pools and pets.
Moving Out: I understand written notice
Notice to vacate must be given in writing.
Moving Out: I understand bond-ready steps
Rent, invoices, cleaning, keys, final inspection and water.
Jude's troubleshooting guides
Optional library. Use these when an issue comes up. They do not block certification.
All supplied materials included
This area is for every document Sharon and Jude supplied. The VIP certification only uses the crucial items.
Moving In
- Move-In Checklist Open
- Entry Condition Report Open
- Keys and Remotes Open
- Utility Connections Open
- PropertyMe Portal Open
Renting With Vanilla
- Welcome and Contacting Your PM Open
- Rent Payments and Arrears Open
- Tenant Responsibilities Open
- RTA Pocket Guide Summary Open
Maintenance
- Maintenance and Repairs Open
- No Hot Water / Bleeding HWS Open
- Safety Switch Tripping Open
- Air Conditioner Open
- Cooktop Open
- Light Bulbs Open
- Pump Reset Open
Inspections
- Routine Inspection Guide Open
- Internal Checklist Open
- External Checklist Open
- Pets During Inspections Open
Property Care
- Mould Prevention Open
- Air Conditioner Care Open
- Termites and Pests Open
- Lawns, Gardens, Pools and Pets Open
Moving Out
- Giving Notice Open
- Exit Condition Report Open
- Bond Refund Open
- Keys and Final Inspection Open
Vanilla Certified Tenant
Unlocked when the six VIP modules are completed.
Vanilla Certified Tenant
Awarded for successful completion of the
VIP · Vanilla Induction Program
Certification locked
Complete the mandatory VIP modules to unlock your Vanilla Certified Tenant status.
Find your Property Manager
Placeholder area for Vanilla's PM contacts.
I have saved my property manager's details
Use PropertyMe first where possible.